© Crosscare Expert 2019
Crosscare Expert is operated by Cerevent Ltd. Company number: 09001448
Our primary service is to provide support and answers to Crosscare questions and issues. We do this via email for a low annual subscription payment, so you send in your questions, problems and issues and we provide you with an answer or a response within 48 hours. In reality, our average response time is just 2 hours. Provide us with remote access to your system and we can even connect in and help you fix it.
If we’re honest, we’re not a complete IT support service and we don’t really want to know about a printer not working, those issues are for your normal IT support people, but anything Crosscare is fair game.
Subscribers also get access to our Knowledgebases and documentation, available through a login on the website, which contain a host of training and help videos, advice and documentation on all the different modules and aspects of the system.
Our four day system review package provides for a completely fresh set of eyes on your system. We spend two days on-site talking to all your Crosscare users and finding out how they use it, what they like, don’t like, can’t get to grips with, would like to do but can’t find a way to do it; anything and everything to do with how you use Crosscare.
We then spend a further two days compiling a comprehensive 20-30 page report for your management team that details what we found, where we think things can be improved and our recommendations for improving and making the most of your system. It’s fully costed, showing you where we think you need to invest money in order to make the most of it, and has timelines to give you an idea of how long things might take to implement.
Actually putting our recommendations into practice is, of course, your choice.
The Crosscare Expert service began with a user calling up one day and saying “we’ve got ourselves a bit out of control and in a bit of mess, can you help?” and so we had a look and helped them out. Then another hospice asked if we could do the same for them and Crosscare Expert was born. It doesn’t really matter which part of Crosscare you need help with, we provide consultancy help and advice on a daily rate basis as and when you need it. Subscribers to our Answers support service get a 15% discount on our standard daily rate as a thank you for subscribing.
We often find Crosscare users where the “knowledge” has left and the customer loses the access to much of their in-house Crosscare skills. It’s nobody’s fault, people retire or go on maternity leave and they inadvertently take their knowledge with them. As we’ve been with Crosscare from the very beginning, we can train your people from the very basics of Crosscare to the most advanced features.
Whilst we can’t change Crosscare itself, we can develop new windows and other facilities and plug them into your system for you. We’ve built specific hard-coded windows for particular clients and simply added them into their To-Do Lists, we’ve built other things and made them available to users on a client specific menu, available everywhere in Crosscare through the Info-Centre. We’re not changing Crosscare itself, we’re using its configurability to add new things in.
More often than not, we’re also developing bespoke projects outside of Crosscare; web based facilities like our portal that allow people to expand, grow and offer new services, but which communicate with Crosscare and receive data from it.
If you have something new and different in mind and need to do it with Crosscare, contact us to see how we might be able to help.
We’ve developed a number of Crosscare utilities that can help you with your system. For example, we have a utility that not only tells you which of your windows are used and how often, it will even tell you how many times each question on the window has been answered. If you’re looking to streamline your windows and To-Do Lists, this utility is invaluable in seeing how the system is actually used.
We've also got utilities that tell you how often reports are run, so you can delete the redundant ones, that allow you to delete unused local codes, re-order the prompts on a window and cleanse your data so reporting can be done consistently.
St Wilfrid's Hospice
St Margaret's Hospice